Maxdesk - Free help desk. Unlimited agents. Unlimited tickets.

Maxdesk is a modern help desk built for teams that would rather not pay per seat. Every plan includes unlimited agents and unlimited tickets, so support, sales and operations can all work the same queue without anyone doing arithmetic before adding a colleague. Email-to-ticket turns a shared inbox into tracked conversations, with threading, collision detection and canned replies so two people never answer the same customer twice. SLA policies set response and resolution targets per priority or per customer, and escalate on their own when a clock is about to run out. Automations handle the repetitive part: routing by keyword, sender or tag, assigning round-robin, reopening on customer reply, closing what has gone quiet. A knowledge base sits alongside the queue, so agents insert articles into replies without leaving the ticket and customers self-serve from a branded help centre. Reporting covers first response time, resolution time, backlog, agent workload and CSAT, and the AI assistant drafts replies, summarises long threads and suggests the right article. Maxdesk is free to start, and the paid tiers are priced per workspace rather than per agent, which is what makes unlimited agents a real number rather than a marketing one.